This Privacy Policy describes how WhateverGo Study collects, uses, stores, and protects your personal information when you use our AI-assisted study platform, including the Chemistry, Physics, Biology, and Computer Science subject pages.
1. Who We Are
WhateverGo Study is the operator of this AI-assisted study platform. For the purposes of data protection law, we act as the data controller for personal information collected through the service. Contact details for privacy-related requests are provided in Section 12.
2. Information We Collect
We collect only the information necessary to provide and improve the service:
- Account information: When you sign in via Clerk, we receive your email address and a unique user identifier from your authentication provider. We do not collect passwords.
- Chat messages: Questions you ask the tutor and the AI-generated replies are processed to provide answers. Chat histories are stored temporarily for the duration of your session and are not persisted across browser refreshes unless explicitly stated.
- Uploaded files: If you attach images or PDFs for OCR, the extracted text is sent to the AI model for context. Original files are not retained after the request is completed.
- Usage data: We may collect anonymised technical data such as browser type, device type, and error logs to maintain and improve the service. This data is not linked to personally identifiable information.
3. How We Use Your Information
We use the information we collect solely to:
- Authenticate you and keep your account secure;
- Provide AI tutoring responses and subject notes;
- Process uploaded attachments for question context;
- Improve service reliability, fix bugs, and prevent abuse.
Our legal basis for processing personal data is the performance of our contract with you (providing the service) and, where applicable, our legitimate interests in maintaining and improving the platform. We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Authentication and Third Parties
Sign-in is handled by Clerk, a third-party authentication service. Clerk processes your login credentials according to its own Privacy Policy and Terms of Service. We do not store your password.
AI responses are generated through third-party language-model APIs. Your prompts and any uploaded text may be transmitted to these providers solely for the purpose of generating a response. We select providers that commit to not using your data to train their models.
Your personal information may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection as your jurisdiction. Where required by law, we rely on appropriate safeguards such as standard contractual clauses.
5. Data Storage and Security
We use industry-standard measures to protect data in transit and at rest. However, no online service can guarantee absolute security. You use the service at your own risk and should not share sensitive personal information, financial information, or confidential documents through the tutor.
Chat histories are held only for the duration of your session and are not persisted across browser refreshes. Account information is retained for as long as your account remains active or as required by law. If you request account deletion, we will delete your personal information within a reasonable period, except where retention is necessary for legal or security purposes.
6. Children's Privacy
The service is intended for secondary-school and early-university students. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through the service, please contact us and we will delete it promptly.
7. Cookies and Local Storage
We use essential cookies and browser local storage to maintain your sign-in session and subject preferences. We do not use tracking or advertising cookies. You can manage or disable cookies through your browser settings; however, disabling essential cookies may prevent the service from functioning.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of your personal information;
- Object to or restrict certain processing activities;
- Request a copy of your data in a portable format;
- Withdraw consent where processing is based on consent.
Because chat histories are session-based and not persisted, closing your browser or signing out effectively removes active session data. For account-related requests, contact us using the details below.
9. Automated Processing
The tutor feature uses artificial intelligence to generate responses. This involves automated processing of your prompts. The outputs are generated by third-party AI systems and may contain errors. You should not rely on them as definitive advice.
10. Data Breaches
In the unlikely event of a data breach affecting your personal information, we will take reasonable steps to investigate, mitigate, and notify affected users and relevant authorities as required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of the page will be revised accordingly. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact
For questions or requests regarding this Privacy Policy, please contact the site operator. [Insert contact email or address here.]